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FAQ

Onboarding

Simply sign up using the “Get Started” button, and you will be redirected to our Book A Demo screen. We require a few details about your operation in order to get you going. Once you have completed the registration process, you will be able to start adding members and aircraft to your club.

PreFlight is designed for seamless integration. Our setup process is straightforward, with dedicated “white glove” support to ensure a smooth transition. You can easily sync with QuickBooks and, in most cases, transfer over all historical data.

The initial club registration can be done in as little as 15 minutes. Once you have completed this, however, the process of adding the members and aircraft to your club will take a little longer.

We will assist you in the process should you wish. Which will speed up the process and save you from using staff resources to migrate the data.

Billing

Simply sign up using the “Get Started” button, and you will be redirected to our Book A Demo screen. We require a few details about your operation in order to get you going. Once you have completed the registration process, you will be able to start adding members and aircraft to your club.

PreFlight supports multiple payment options, including credit card, ACH, and checks. Our system ensures quick and secure transactions with automatic processing and split payouts. We also integrate seamlessly with QuickBooks for efficient financial management.

Absolutley! We understand that you may need more time to test out the app and we would be happy to help. Simply give us a call and we can extend your trial for you. There is no way to extend your trial from within the app, but we make supporting you our top priority – so you will not struggle to get hold of us.

We make it very easy to cancel your subscription with PreFlight. Simply go to the club settings and click on the “Cancel Subscription” button. You will be prompted to confirm your cancellation. You will be able to continue using PreFlight until the end of your current billing period.

If you cancel within the first 60 days of your subscription, you will receive a full refund. If you want to cancel after the first 60 days, give us a call, and we can see what we can work out! Ultimately, we want you to be happy with your subscription, and we will do our best to make sure you are.

Learning

PreFlight provides flexible lesson grading tools, allowing instructors to grade lessons offline and track individual hours spent on each lesson. This ensures that grading can be completed anytime, anywhere, and all progress is accurately recorded and categorized.

PreFlight allows you to fully customize your training programs by creating tailored courses, specifying titles, descriptions, objectives, and completion standards. You can also divide courses into stages, lessons, and tasks, and set hour requirements for flight time, ground time, and sim time to meet your specific training needs.

Yes, PreFlight provides flexible lesson grading tools that allow instructors to grade lessons offline. This means instructors can complete their grading even when they are away from internet service, ensuring all progress is accurately recorded and categorized once they reconnect.

PreFlight’s scheduling system allows for easy lesson planning and management. Instructors and students receive automated notifications about upcoming lessons, changes, and cancellations, ensuring everyone stays informed and organized. The system also tracks individual hours spent on each lesson for detailed progress monitoring.

General

Yes! Each report page has a “Export” button that will allow you to export the data as a CSV file. You can then open the file in Excel or any other spreadsheet software.

No, you can add as many resources as you’d like.

Yes! We have a full, bidirectional integration with QuickBooks Online.

Scheduling

Yes, you can either use our native mobile apps for iOS or Android, or you can use the mobile version of our website. The mobile version of the website is optimised for mobile devices and will work on any device with a modern web browser.

Absolutely. Instructors can easily designate regular or temporary time off, set “By Request Only” periods, and manage pending bookings directly from their schedule. This flexibility helps ensure a balanced and efficient schedule.

PreFlight’s advanced scheduling system automatically detects and prevents double bookings and conflicts. Our intelligent algorithms ensure that each resource, whether an aircraft or an instructor, is scheduled efficiently without overlap, reducing the risk of operational disruptions.

Yes, PreFlight offers customizable scheduling views. You can switch between daily, weekly, and monthly calendars, and tailor the display to meet your specific operational requirements, ensuring you always have the most relevant information at your fingertips.

Maintenance

PreFlight offers a robust maintenance management system that includes proactive reminders, custom alerts, and a comprehensive maintenance overview screen. You can track all maintenance activities, squawks, and upcoming service needs in one place, ensuring your fleet stays in top condition.

PreFlight provides a comprehensive maintenance history log for each aircraft. This log includes detailed records of all performed maintenance, upcoming service requirements, and past squawks. It ensures that you have complete visibility into your aircraft’s maintenance lifecycle, promoting safety and compliance.

Yes, PreFlight allows you to set custom maintenance intervals based on time, flight hours, or other specific metrics. You can tailor these intervals to match your operational needs and regulatory requirements, ensuring timely maintenance and minimizing downtime.

PreFlight offers robust emergency maintenance alert features. When a critical issue is reported, the system immediately notifies the relevant personnel, highlights the affected aircraft, and ensures that urgent maintenance is prioritized, keeping your operations safe and compliant.

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